Returns
- Return period: The consumer can return the product within 14 days of receipt without providing any reason.
- Return period for multiple products: In the case of orders containing multiple products, the period is counted from the delivery of the last product.
- Return address: Returns should be sent to the seller's address. The cost of return shipping is borne by the customer:
Kosmetyk.de
Koperwerf 27, 2544EM Den Haag
E-mail: [email protected]
Phone: +31624923140 (8:00-15:00) - Return method: The consumer can return the product using any shipping method (courier, post). The return shipping costs are borne by the consumer.
- Refund process: The seller will process the refund promptly, no later than 14 days after receiving the withdrawal statement. The refund will be made using the same payment method chosen by the customer at the time of purchase. Processing time may depend on the payment provider and the customer's bank.
- Refund condition: The seller may withhold the refund until the returned product is received or proof of its return is provided.
Complaints
- The consumer has the right to file a complaint if the product is defective or does not comply with the contract.
- Complaint address:
Kosmetyk.de
Koperwerf 27, 2544EM Den Haag
E-mail: [email protected]
Phone: +31624923140 (8:00-15:00) - Filing a complaint: The claimed product can be returned using any shipping method. If the complaint is accepted, the seller covers the shipping costs.
- Complaint processing time: The seller will process the complaint within up to 14 calendar days and inform the consumer of the outcome.
- Complaint resolution: If the complaint is accepted, the seller will refund the full purchase price or replace the product with a new one.